KWINANA REFINERY RESIDUE CERTIFICATION TO ISO 9002 AND BS 7750

The purpose of this paper is to describe the process used to achieve Quality and Environmental Certification for the Kwinana Refinery Residue operations.

The certification process will be described in detail from management's decision to achieve certification through the planning and implementation phases.

Other important concepts discussed are:

• ISO 9000 as a foundation for a Documented Management System for integration and control of all a Company's major activities.
• Standardisation as being in general the first step in any improvement process.
• The development of documented Procedures and Work Instructions around critical activities.
• The use of current best methods to achieve an output that is the most profitable, effective and safest.
• How employee involvement is vital in writing and implementing current best methods.
• The linkage between the ISO 9000 series of standards and the Environmental Management Systems Standard BS 7750.
• The benefits of Quality and Environmental Certification to both the community and refinery.